Privacy Policy

This privacy policy explains how Bet Sio, operating the Bet Sio version of the betsior.casino website ("betsior.casino", "we", "us", "our"), collects, uses, stores, and shares your personal data. It applies to all players, visitors, and other individuals who access or use betsior.casino, including when browsing the site, creating an account, placing bets, contacting customer support, or interacting with our marketing communications.

We process personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, and related e-privacy rules. For some users, other laws such as the EU GDPR or Mexican data protection rules may also be relevant, and we explain below how we align with those standards where applicable.

Effective date: 6 November 2025
Last updated: November 2025

Who We Are

Bet Sio provides online gambling services via the betsior.casino website. The Bet Sio configuration of betsior.casino is operated by the following companies acting as data controllers and/or processors, depending on the processing activity:

Bets Entertainment N.V., a public company (N.V.) registered in Curaçao, registration number 155648, with registered address at Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao. This entity primarily operates the online casino services offered via betsior.casino.
BetEnt Services LTD, a limited company registered in Cyprus, registration number HE 421748, with registered address at Chytron, 30, 2nd floor, Flat/Office A22, 1075, Nicosia, Cyprus. This entity mainly provides payment processing and certain support services for betsior.casino.

For the purposes of the UK GDPR, Bets Entertainment N.V. is generally the primary data controller for the Bet Sio version of betsior.casino, with BetEnt Services LTD acting as a processor or joint controller in relation to specific payment and risk-management activities.

Data Protection Contact / DPO:

Email: [email protected]
Postal contact (preferred for formal requests): "Data Protection Officer", Bets Entertainment N.V., Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao

You may contact our data protection contact point at any time regarding this privacy policy or the exercise of your rights.

What Personal Data We Collect

We collect only the personal data necessary to operate betsior.casino safely, lawfully, and efficiently. The categories of personal data we may process include:

Identity and contact data: full name, date of birth, country of residence, nationality, username, password (stored in hashed form), email address, postal address, and telephone number where provided.
Account and verification data: copies of identification documents (e.g., passport, ID card, driving licence), proof of address, payment method ownership evidence, risk assessments, and notes relating to our KYC/AML checks.
Financial and transaction data: details of deposits and withdrawals, wager amounts, wins and losses, payment instrument details (e.g., partial card numbers or masked identifiers, e-wallet IDs, cryptocurrency wallet references), currency, and timestamps.
Technical and usage data: IP address, device identifiers, browser type and version, operating system, time zone, language settings, access dates and times, referral URLs, session logs, and interaction data with our pages and features.
Behavioural and gaming data: game preferences, game session logs, betting history, bet sizes and patterns, self-exclusion settings, responsible gambling tools usage, and communication history with customer support.
Marketing and communication data: your preferences for receiving marketing communications, records of marketing messages sent, interaction with those messages (e.g., opens, clicks), and unsubscribe or consent-withdrawal details.
Cookies and similar technologies: identifiers stored in cookies, local storage, or similar technologies, tracking information from analytics tools, advertising identifiers (where permitted), and device-level signals used for fraud prevention and security. Details are provided in the "Cookies & Tracking Technologies" section.

We do not intentionally collect data relating to children. betsior.casino, including its Bet Sio configuration, is strictly for persons aged 18 or over (or the legal age for gambling in your jurisdiction if higher). If we become aware that we have collected data from a minor, we will take reasonable steps to delete such data.

Legal Basis for Processing

We process personal data on betsior.casino only where we have a valid legal basis under the UK GDPR and other applicable laws. Depending on the activity, we may rely on the following grounds:

Performance of a contract: We need to process your personal data to enter into and perform our contract with you (for example, to set up and operate your account, verify your age and identity, process deposits and withdrawals, settle bets, provide customer support, and honour bonuses and promotions you choose to participate in).
Compliance with legal obligations: We are subject to gambling, anti-money laundering (AML), counter-terrorist financing, fraud prevention, tax, accounting, and consumer protection obligations under the laws that apply to our operations (including Curaçao, Cyprus, and, where relevant, UK and EU rules). To comply, we may need to verify your identity, monitor and record transactions, report suspicious activity, and retain certain records for defined periods.
Legitimate interests: We process personal data where it is necessary for our legitimate interests, provided these are not overridden by your rights and freedoms. These interests include securing betsior.casino, preventing fraud and abuse, ensuring fair gaming, improving our products and services, conducting analytics and statistics, and defending or establishing legal claims. We apply safeguards (such as pseudonymisation and access controls) to protect your interests when relying on this basis.
Consent: In certain cases we ask for your explicit consent, for example for non-essential cookies, some types of direct marketing (where not covered by soft opt-in), and, where required, for specific high-risk processing operations. You may withdraw your consent at any time, which will not affect the lawfulness of processing carried out before withdrawal.
Vital interests and legal claims: In rare circumstances we may process data to protect vital interests of you or another person (for example, urgent responsible gambling interventions) or to establish, exercise, or defend legal claims.

Purpose of Processing

We use your personal data collected via the Bet Sio configuration of betsior.casino for clearly defined purposes consistent with the legal bases outlined above. These purposes include:

Provision of services: creating and maintaining your account, verifying your age and identity, processing deposits and withdrawals, enabling gameplay, settling bets and payouts, managing loyalty and bonus programmes, and providing multilingual customer support.
Legal and regulatory compliance: fulfilling obligations under AML, fraud prevention, responsible gambling, tax, accounting, and record-keeping laws, including transaction monitoring, source-of-funds checks, sanctions screening, and responding to lawfully authorised requests from competent authorities.
Risk management and fraud prevention: identifying and addressing suspicious behaviour, detecting bonus abuse, preventing unauthorised access and account takeover, enforcing our terms and conditions, and protecting the integrity of our games and systems.
Improvement and analytics: analysing how visitors and players use betsior.casino to improve our website design, performance, game offering, customer journeys, and responsible gambling tools. Where possible we use aggregated or pseudonymised data to reduce privacy impact.
Marketing and personalisation: sending service-related notifications, promotional offers, newsletters, and product updates (where permitted), tailoring content and offers to your profile and preferences, and managing opt-outs and unsubscribe requests.
Dispute handling and legal claims: managing complaints and disputes, responding to regulatory and legal actions, enforcing our terms, and protecting our rights, assets, staff, partners, and players.

Disclosure & Sharing

We do not sell your personal data. However, to deliver betsior.casino and comply with legal obligations, we may share your data with carefully selected recipients under appropriate contractual and security safeguards:

Group companies and service providers: BetEnt Services LTD and other processors that provide payment processing, IT hosting, customer support, KYC/AML tools, fraud detection, analytics, marketing services, cloud infrastructure, email delivery, and security services. These partners may only process data in accordance with our instructions and under data protection agreements.
Payment providers and financial institutions: banks, card schemes, e-wallet providers, cryptocurrency payment processors, and similar partners to process your deposits and withdrawals, perform refunds where applicable, and handle chargebacks and disputes.
Regulators, authorities, and law enforcement: gambling regulators, financial intelligence units, tax authorities, courts, and law enforcement agencies where we are legally required to provide information or where such disclosure is necessary to protect our rights or the rights of others.
Professional advisers: lawyers, auditors, consultants, and accountants who assist us with legal, financial, or business matters, subject to confidentiality obligations.
Affiliates and marketing partners: approved affiliate partners, advertising networks, and social media platforms may receive limited pseudonymised or aggregated data to measure campaign performance and attribute traffic, in line with applicable consents and cookie preferences.
Corporate transactions: in the event of a merger, acquisition, restructuring, or sale of assets involving betsior.casino, personal data may be transferred to prospective or actual purchasers subject to strict confidentiality and data protection safeguards.

Whenever we share your data, we limit the information to what is strictly necessary and require recipients to protect it in accordance with applicable law and contractual commitments.

International Transfers

Because the betsior.casino service is operated globally, your personal data may be transferred to and processed in countries outside the UK, the European Economic Area (EEA), or your country of residence. These countries may have different data protection standards but we implement safeguards to ensure an equivalent level of protection.

Intra-group and service provider transfers: Your data may be processed in Curaçao (Bets Entertainment N.V.), Cyprus (BetEnt Services LTD and certain providers), and other countries where our processors or technical infrastructure are located. For transfers from the UK or EEA to non-adequate countries such as Curaçao, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, as well as the EU Standard Contractual Clauses where EU law applies.
Adequacy decisions: Transfers from the UK to EEA countries (including Cyprus) benefit from adequacy regulations, which means that these countries are recognised as providing a level of protection essentially equivalent to the UK.
Supplementary measures: Where required, we adopt additional technical and organisational measures (e.g., encryption in transit and at rest, strict access controls, data minimisation) to reduce risks associated with international transfers.
Information on safeguards: You can obtain more details or a copy of the relevant transfer safeguards by contacting us at [email protected]. Some information may be redacted for commercial sensitivity.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, meet legal, regulatory, accounting, and reporting requirements, and resolve disputes. Retention periods may vary depending on the category of data and applicable law (including AML and gambling regulations in Curaçao, Cyprus, and other relevant jurisdictions).

Data category	Typical retention period
Account and identification data	For the lifetime of your account and generally up to 5-7 years after account closure, depending on legal AML and record-keeping obligations.
Transaction and gaming history	At least 5-7 years from the date of the relevant transaction or account closure, as required for AML, tax, and regulatory purposes.
Customer support communications	Up to 5 years after the last interaction, or longer where needed to resolve disputes or support legal claims.
Marketing and consent records	Until you withdraw consent or object to marketing, plus a limited period to record and respect your preferences.
Technical logs and security data	Typically 6-24 months, unless longer retention is required to investigate security incidents or meet legal requirements.

Once data is no longer required, we will delete or irreversibly anonymise it. Where immediate deletion is not possible (for example, data stored in backup archives), we will securely store it and isolate it from further active processing until deletion is feasible.

Your Rights

Under the UK GDPR and, where applicable, other data protection laws (including the EU GDPR and Mexican regulations such as the Federal Law on Protection of Personal Data Held by Private Parties), you have a number of rights in relation to your personal data processed via betsior.casino. These rights include:

Right of access: to obtain confirmation whether we process your personal data and to receive a copy of that data, along with information about how it is used.
Right to rectification: to request correction of inaccurate or incomplete personal data. You can also update certain details directly in your betsior.casino account.
Right to erasure: to request deletion of your personal data in certain circumstances, for example where it is no longer needed for the purposes collected, you withdraw consent (where consent was the legal basis), or you successfully object to processing. This right may be limited where we must retain data to comply with legal obligations (for example AML and gambling regulations).
Right to restriction of processing: to ask us to temporarily limit the processing of your data, for example while we verify its accuracy or assess an objection.
Right to object: to object at any time to processing based on our legitimate interests, including profiling. We will stop such processing unless we demonstrate compelling legitimate grounds overriding your interests or we need the data for legal claims. You also have an unconditional right to object to direct marketing and profiling related to such marketing.
Right to data portability: to receive personal data you provided to us in a structured, commonly used, machine-readable format and to request that we transmit it to another controller where technically feasible and legally required.
Rights related to automated decisions: if we make decisions based solely on automated processing that produce legal or similarly significant effects (for example, certain risk or fraud decisions), you may request human review, express your point of view, and contest the decision.
Marketing consent and ARCO rights: Where we rely on consent (for example under UK and EU rules) or where Mexican law applies, you may withdraw consent or exercise ARCO rights (access, rectification, cancellation, and opposition) using the contact methods below. We will treat such requests consistently with the strongest applicable standards.

How to exercise your rights: You can exercise your rights free of charge by emailing [email protected] or using any dedicated privacy or contact form provided on betsior.casino. We may ask you for information to confirm your identity before acting on your request. We aim to respond within 30 days of receiving a valid request and may extend this period by up to two further months for complex or numerous requests, in which case we will inform you. We may charge a reasonable fee or refuse to act on manifestly unfounded or excessive requests, as permitted by law.

Cookies & Tracking Technologies

betsior.casino uses cookies and similar technologies to ensure the site functions correctly, to improve user experience, and to support security, analytics, and marketing. Cookies are small text files placed on your device when you visit the site. We categorise these technologies as follows:

Strictly necessary cookies: essential for the operation of betsior.casino and the Bet Sio configuration, such as cookies that keep you logged in, maintain your session, and enable secure account and payment functionality. These cannot be switched off in our systems.
Functional cookies: remember your preferences (such as language, region, and display options) and enhance your experience by providing more personalised features.
Analytics and performance cookies: help us understand how visitors use the site, which pages are popular, and how features perform. We use this information to improve site design, game offering, and responsible gambling tools. Where possible, data is aggregated and pseudonymised.
Advertising and affiliate cookies: used to deliver more relevant adverts on third-party sites, measure the effectiveness of campaigns, and correctly attribute traffic and bonuses via affiliate partners, subject to your consent where required.

Managing cookies: When you first visit betsior.casino, you may be presented with a cookie banner or preference centre allowing you to accept or reject non-essential cookies. You can change your preferences at any time through the cookie settings available on the site (where implemented) or by adjusting your browser settings to block or delete cookies. Please note that blocking some cookies may impact the functionality or performance of betsior.casino.

Data Security

We take data security seriously and implement technical and organisational measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Our approach includes:

Encryption and secure transmission: use of modern transport layer security (TLS 1.2 or higher) to encrypt data in transit between your device and betsior.casino, as well as encryption or equivalent safeguards for sensitive data at rest where appropriate.
Access controls and authentication: strict role-based access controls to ensure that only authorised personnel and service providers have access to personal data on a need-to-know basis, along with strong authentication measures, secure password policies, and, where supported, multi-factor authentication.
Network and system security: firewalls, intrusion detection and prevention systems, anti-malware solutions, regular patching, and hardening of servers and applications that support betsior.casino, including its Bet Sio configuration.
Monitoring, testing, and auditing: continuous monitoring of systems, regular security testing and vulnerability assessments, and periodic internal reviews and audits of our security controls and data protection practices. We aim to align our controls with recognised industry standards (such as ISO 27001 or SOC 2) where appropriate, even if we are not formally certified.
Staff awareness and policies: confidentiality obligations for employees and contractors, mandatory training on data protection and security, and clear internal policies for handling personal data and responding to incidents.
Incident response: documented procedures for detecting, reporting, and responding to data breaches or security incidents, including assessment, mitigation, and, where required, notification to affected individuals and relevant supervisory authorities in line with applicable laws.

Complaints & Contacts

If you have questions, concerns, or complaints about how we handle your personal data on betsior.casino, including the Bet Sio configuration, you can contact us or our data protection contact point at any time:

Email (primary contact): [email protected]
Website: https://betsior.casino
Postal address (for privacy matters): Data Protection Officer, Bets Entertainment N.V., Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao

Internal complaint procedure:

Send us a detailed explanation of your concern using one of the channels above, indicating, where possible, your username, the relevant transaction or communication, and the right you wish to exercise.
We will acknowledge receipt of your complaint and may request additional information or documentation if needed to verify your identity and understand the issue.
We will investigate your complaint, consult relevant teams where necessary, and provide a reasoned response. We aim to resolve complaints and respond to you within 30 days, although complex matters may take longer. If additional time is required, we will inform you.

Supervisory authorities: You also have the right to lodge a complaint with a data protection authority in the country where you live, work, or where you believe a breach of data protection law has occurred. For users in the UK, the primary authority is:

Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Telephone (UK): +44 303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom

For users in Mexico, complaints may be submitted to the Mexican data protection authority where Mexican law applies:

INAI - Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales
Website: https://www.inai.org.mx

We encourage you to contact us first so that we can attempt to resolve your concerns directly, but you are not required to do so before approaching a supervisory authority.

Updates

We may update this privacy policy from time to time to reflect changes in our services on betsior.casino, including the Bet Sio configuration, changes in applicable laws, regulatory guidance, or technological developments. When we make material changes, we will take appropriate steps to inform you and give you the opportunity to review the updated policy.

Notification methods: We may notify you of changes by email, in-account messages, prominent notices or banners on betsior.casino, or by updating the "Last updated" date at the top of this policy.
Advance notice: For significant changes that materially affect your rights or how we process your data, we will, where practicable, provide at least 30 days' advance notice before the new terms take effect. Continued use of betsior.casino after the effective date constitutes your acceptance of the updated policy.
Your options: If you do not agree with an updated version of this policy, you may close your account and stop using betsior.casino. We will continue to process your data in accordance with this policy as it applied at the time of collection, subject to any mandatory legal requirements.
Version control: We maintain records of previous material versions of this privacy policy and can provide them upon reasonable request to help you understand how our practices have evolved over time.

The current version of this privacy policy is effective from 6 November 2025 and remains in force until replaced or updated in accordance with the procedure described above.