Responsible Gaming

At Bet Sio on betsior.casino, responsible gaming means approaching gambling as a form of entertainment that should remain controlled, affordable, and secondary to your everyday life. The purpose of this page is to help you make conscious choices, understand the risks, and recognise when gambling may be harmful.

The website is operated by Bets Entertainment N.V., a company registered in Curaçao (registration no. 155648, Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao), with payment services provided by BetEnt Services LTD (registration no. HE 421748, Chytron, 30, 2nd floor, Flat/Office A22, 1075, Nicosia, Cyprus). The service operates under a Curaçao eGaming sub-licence 365/JAZ issued under the legacy framework of Gaming Curaçao and is not licensed by the Gambling Commission in Great Britain. As regulatory frameworks, including the Curaçao LOK reforms, continue to evolve through 2025, players should always verify the current licence status via the official licence seal or validator.

Bet Sio is not directed at persons where online gambling is unlawful. If you are in the UK, it is your responsibility to check whether you may legally use offshore gambling services and whether you are permitted to play on betsior.casino. Nothing on this page constitutes legal advice. Our goal is to provide transparent information, practical tools, and access to support so that you can keep gambling within safe limits or stop altogether if needed.

We are committed to supporting you. Our team can assist with setting limits, arranging time-outs or self-exclusion, and signposting to professional support organisations. If we identify behaviour suggesting that your gambling may be risky, we may also contact you proactively (where legally permitted) to discuss available tools and support options.

Risk Awareness

Gambling can be enjoyable when it is occasional, affordable, and under control. However, for some people, it can lead to financial, emotional, or social harm. Understanding warning signs is essential so that you can act early, seek support, and avoid escalation into problem gambling or gambling disorder.

Common Warning Signs

Preoccupation with gambling: Frequently thinking about betsior.casino, planning the next session, or reliving past wins and losses when you should be focusing on work, study, or family.
Chasing losses: Increasing stake sizes or playing longer than planned in an attempt to recover money already lost, instead of accepting losses as part of gambling.
Loss of control: Finding it hard to stop once you begin, repeatedly ignoring time or money limits you previously set, or feeling an urgent need to continue playing.
Financial pressure: Using savings meant for essentials, borrowing money, selling belongings, missing bill payments, or relying on gambling winnings to solve financial problems.
Emotional impact: Feeling anxiety, guilt, shame, irritability, or depression related to gambling, or using gambling to escape stress, loneliness, or other difficulties.
Secrecy and conflict: Hiding gambling from family or friends, lying about time or money spent, or experiencing arguments and relationship problems linked to gambling.
Neglect of responsibilities: Skipping work, studies, or family events to gamble, or noticing a decline in performance, reliability, or health because of late-night sessions.

Self-Assessment: Quick Check

The following questions are for your own reflection. Answer honestly with "yes" or "no". If you answer "yes" to several, you may be at risk and should consider reducing or stopping gambling and seeking support.

Do you often spend more time or money gambling on betsior.casino than you originally intended?
Have you ever chased losses by depositing again immediately after losing in order to "win it back"?
Have gambling activities caused you to miss work, studies, or important social or family commitments?
Have you borrowed money, used credit, or sold possessions to fund gambling or pay gambling-related debts?
Do you hide your gambling from people close to you or feel guilty or ashamed about it?
Do you gamble to relieve stress, escape problems, or improve your mood rather than for entertainment?
Have friends, family, or colleagues expressed concern about how much you gamble?

If these statements feel familiar, consider using the limits and tools below, taking a break, or contacting one of the support organisations listed on this page. Early action significantly reduces the risk of serious harm.

Limits & Tools

Bet Sio on betsior.casino provides various tools to help you keep control of your gambling. We strongly recommend setting limits before you start playing and adjusting them if your circumstances change. Limits are personal; choose numbers and timeframes that reflect what you can genuinely afford to lose and the time you can safely spend.

Deposit Limits (Daily, Weekly, Monthly)

You can set deposit limits to control how much money you can add to your account over a chosen period.

Access your account: Log in to betsior.casino, go to "My Account" (or "Profile"), and open the "Responsible Gaming" or "Limits" section.
Select deposit limits: Choose "Deposit Limit" and select the desired timeframe: Daily, Weekly, or Monthly. You can set one or all of these.
Enter your limit: Type the maximum total amount (e.g., £20 per day, £50 per week, £150 per month) that you can afford to lose without impacting essential expenses such as rent, bills, food, or dependants.
Confirm the change: Review your settings and confirm. The system will prevent you from depositing more than your chosen limit within the period selected.
Increasing and decreasing limits: Decreases normally take effect immediately or as soon as technically possible. In line with safer gambling best practice, increases may be subject to a cooling-off period (for example 24 hours) and a fresh confirmation from you, so that you do not act impulsively.

Deposit limits are not financial advice and may not be sufficient on their own if you are experiencing gambling harm. If you are struggling to comply with your limits, you should consider using stronger tools such as Time-Out or Self-Exclusion and seeking professional help.

Time Spent Limits & Session Timers

Time control is as important as money control. Long sessions can impair judgment and encourage risk-taking.

Session timer: In the "Responsible Gaming" section of your account, you may activate a session timer. Choose a maximum session length (for example 30, 60, or 90 minutes). When this time is reached, you will receive an on-screen notification prompting you to take a break or log out.
Daily time limit: Where available, you can set a maximum number of hours per day you allow yourself to be logged in or actively playing. After reaching the limit, you may be automatically logged out or prevented from continuing to play until the next day.
Practical advice: Combine technical tools with personal strategies: set alarms on your device, avoid playing late at night, and do not gamble when tired, under the influence of alcohol or drugs, or emotionally distressed.

Time-Out (Short Breaks of 24-72 Hours)

If you feel your gambling is becoming too intense but you are not ready for long-term self-exclusion, a Time-Out may help.

Open the Time-Out tool: Log in to betsior.casino, go to "My Account" > "Responsible Gaming" > "Time-Out" (wording may vary).
Select duration: Choose a short cooling-off period, for example 24 hours, 48 hours, or 72 hours. During this time, you should not be able to place bets or access casino games.
Confirm your choice: Read the explanation of what Time-Out means and confirm. Once activated, the Time-Out cannot usually be cancelled until the selected period has expired.
Use the break constructively: During your Time-Out, consider reviewing your finances, talking to someone you trust, or contacting a support organisation. If you continue to experience urges to gamble, a longer Self-Exclusion period and professional help may be appropriate.

Self-Exclusion

Self-exclusion is a stronger measure for people who feel they are losing control or already experiencing harm. It is designed to help you stop gambling on Bet Sio for a substantial period or permanently. Self-exclusion must be used responsibly, and you should treat it as a firm commitment to stop gambling on this website.

How to Request Self-Exclusion

Locate the self-exclusion option: Log in to betsior.casino and go to "My Account". Open the "Responsible Gaming", "Player Protection", or similar section and select "Self-Exclusion". Alternatively, you may contact customer support and request self-exclusion directly.
Choose the exclusion period: Available options usually range from at least 6 months to 12 months, several years, or lifetime. Select the period that realistically reflects the time you need to address gambling issues and stabilise your situation.
Confirm your decision: You may be asked to read a clear explanation of the consequences of self-exclusion and to confirm your request (for example by clicking a confirmation button, entering your password, or confirming via customer support). Once applied, self-exclusion cannot normally be revoked before the end of the selected period.
Supporting information: When requesting self-exclusion, it is helpful to inform support if you are also seeking professional assistance or using external blocking tools, so they can better advise you.

Consequences of Self-Exclusion

Account access: During the self-exclusion period, you will not be able to log in or use your Bet Sio player account on betsior.casino. Attempts to create new accounts may violate the self-exclusion and should not be made.
Deposits and play: You will not be allowed to deposit funds or place bets. Promotional communications from the operator should be limited or ceased, in line with applicable law and your communication preferences.
Existing balance and withdrawals: Treatment of any remaining balance is governed by the general terms and conditions of betsior.casino. In most cases, you may contact support to request withdrawal of any withdrawable funds, subject to standard verification and legal requirements. No new wagering should occur during the self-exclusion period.
End of the period: At the end of a fixed-term self-exclusion, your account may remain closed until you actively request reactivation, and there may be a cooling-off period before you can gamble again. For lifetime exclusions, reactivation is not expected and may not be possible.

Important UK note: As of 2025, Bet Sio on betsior.casino operates under a Curaçao licence (365/JAZ) and is not licensed by the UK Gambling Commission. This internal self-exclusion therefore applies only to your account on this website and does not extend to other operators. UK-wide schemes such as GAMSTOP are separate and described below.

Support Resources

If you are worried about your gambling or someone else's, professional help is available. Most services listed here are free, confidential, and staffed by trained advisers who understand gambling-related harm. Availability and eligibility may depend on your location and local laws.

Local Support for the UK

National Gambling Helpline (GamCare): Call 0808 8020 133 (freephone within the UK, 24/7). Provides confidential advice, emotional support, and signposting to local treatment services. Supported language: English; some services may accommodate other languages via interpreters.
GamCare Online Services: Live chat and forums at gamcare.org.uk (mainly English). Offers self-help tools, moderated forums, and group chatrooms for people with gambling problems and affected others.
NHS Specialist Services (England & Wales): The NHS offers funded treatment for gambling-related harm, including the National Problem Gambling Clinic. Access is typically via GP referral or self-referral through the NHS website (languages mainly English; accessibility support available).
Samaritans (emotional crisis support): Call 116 123 (free, 24/7 in the UK and ROI) if you are in emotional distress or experiencing suicidal thoughts, whether or not these are related to gambling.

International Support Organisations

🏢 Organization	📞 Contact	🌐 Website	⏰ Hours	🗣️ Languages
GamCare (UK)	+44 0808 8020 133	gamcare.org.uk	24/7	English
Gambling Therapy	Online chat	gamblingtherapy.org	24/7	Multilingual
Gamblers Anonymous	Local meetings	gamblersanonymous.org	Varies	Multiple

Gambling Therapy: Provides online support and resources for people affected by problem gambling worldwide. Offers live chat and support groups in multiple languages.
Gamblers Anonymous (GA): A self-help fellowship based on peer support and regular meetings. Local meeting availability and languages vary by country; check the GA website for details.

Self-Exclusion Schemes by Country

United Kingdom - GAMSTOP: GAMSTOP (gamstop.co.uk) allows residents of Great Britain to exclude themselves from all participating UK Gambling Commission-licensed online gambling operators for periods such as 6 months, 1 year, or 5 years. Note: As of 2025, Bet Sio on betsior.casino is not UKGC-licensed, so registration with GAMSTOP may not automatically block access to this website. However, GAMSTOP remains a highly recommended protection tool for any UK-facing sites that do participate.
Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): The Spanish self-exclusion register, managed by the Dirección General de Ordenación del Juego (DGOJ), allows individuals in Spain to ban themselves from licensed gambling activities. Registration is through official government channels and applies to operators under Spanish regulation.
Other national schemes: Many jurisdictions in the EEA and beyond offer centralised self-exclusion or blocking systems. If you reside outside the UK or Spain, check your national regulator's website for up-to-date information on registers and bans that may apply to local licensed operators.

Because Bet Sio operates under a Curaçao licence, some national schemes may not directly cover this website. For this reason, we strongly encourage combining internal tools (limits, Time-Out, Self-Exclusion) with external tools such as blocking software and financial controls.

Blocking Software and Apps

Gamban: A subscription-based app that blocks access to a wide range of gambling websites and apps across your devices. Available for desktop and mobile (gamban.com).
BetBlocker: A free tool that allows you to block access to many gambling sites and to set long-term exclusion periods (betblocker.org).
Device and network controls: You may also use parental control settings, DNS filters, or browser extensions to restrict access to gambling-related content.
Bank and payment blocks: Many UK banks allow customers to activate gambling transaction blocks on debit or credit cards. Check your bank's website or app for "gambling block" options.

All conversations with professional services listed here are confidential within the limits of applicable law. We strongly encourage you to reach out for help early. Seeking support is a sign of strength, not weakness.

Help for Family

Gambling problems rarely affect only the person who gambles. Partners, children, parents, and friends can experience stress, financial pressure, and emotional harm. If you are worried about someone using Bet Sio on betsior.casino or any other gambling service, specialised support is available to you as well.

Talking to Someone About Their Gambling

Choose the right moment: Talk when both of you are calm and not in the middle of a crisis or argument. Avoid starting the conversation during or immediately after gambling sessions.
Use non-judgmental language: Focus on specific behaviours and their impact ("I feel worried when..."), rather than attacking the person ("You are irresponsible"). This helps reduce defensiveness.
Listen and show empathy: Allow them to explain how they feel. Gambling may be linked to stress, depression, or other difficulties. Understanding the context can help you support them in seeking help.
Set clear boundaries: Protect your own finances and wellbeing. Avoid paying gambling debts, taking loans on their behalf, or putting essential bills at risk.
Encourage professional help: Suggest contacting a helpline, therapist, or support group. Offer to help with the first call or to accompany them to an appointment or online session.

Support for Families and Affected Others

GamCare (UK): Provides dedicated support for affected others through helplines, live chat, and counselling. Family members can access information and tailored guidance via gamcare.org.uk.
GamAnon (Gamblers Anonymous family groups): Offers peer support meetings and resources for relatives and friends of people with gambling problems. See gamanon.org.uk or local GA websites for meetings (availability varies by region).
Online forums and chats: Reputable forums moderated by experienced organisations (for example the GamCare forum or Gambling Therapy's family & friends sections) allow you to share experiences anonymously and learn coping strategies.

Recommended Next Steps

Consult a health professional: Speak to your GP or another healthcare professional if gambling is affecting your mental or physical health. In the UK, you may be referred to NHS gambling treatment services.
Contact helplines: Use the National Gambling Helpline (0808 8020 133), Gambling Therapy, or other listed services for immediate, confidential advice.
Protect finances: Consider separate bank accounts, gambling transaction blocks, and taking independent financial advice to limit further harm.
Look after yourself: Supporting someone with an addiction can be exhausting. Make time for your own wellbeing and seek support for yourself even if the person who gambles is not yet ready to change.

Operator's Commitment

Bets Entertainment N.V., as operator of Bet Sio on betsior.casino, recognises its responsibility to reduce gambling-related harm, even though it operates under a Curaçao licence rather than a UK licence. Within the limits of applicable law and technology, we implement internal processes to identify risky behaviour, support safer gambling, and respond promptly to signs of harm.

Internal Risk-Check Procedures

Behavioural monitoring: We may review aggregated account activity for patterns such as frequent deposits, rapid increases in stake size, extended sessions without breaks, repeated use of "chasing losses" behaviours, or multiple failed deposit attempts. These patterns can indicate elevated risk, particularly when combined.
Limits and protection tools: Our systems support deposit limits, Time-Out, and Self-Exclusion features as described above. Where possible, we design these tools with cooling-off periods for increases and immediate effect for decreases, so that protection cannot easily be removed impulsively.
Age and identity verification: We prohibit underage gambling and may perform age and identity checks, including requesting documentation, to confirm that players are at least 18 years old (or higher if required by local law). Accounts suspected of underage use are subject to restriction or closure.
Communication and education: We display clear information about risks, provide links to independent help services, and may show reminder messages about time spent or losses incurred during sessions.

When We May Contact You

Where permitted by applicable data protection and gambling regulations, our responsible gaming or customer support teams may proactively contact you if we observe behaviour that could indicate harm. Examples include, but are not limited to:

Multiple large deposits in a short time, particularly after significant losses;
Attempts to cancel withdrawals repeatedly in order to continue gambling;
Frequent changes to limits in a way that appears inconsistent with controlled play;
Direct statements to support staff indicating distress, loss of control, or financial difficulty.

In such cases, we may:

Inform you about available safer gambling tools and how to activate them;
Offer to apply limits, Time-Out, or Self-Exclusion based on your expressed wishes;
Encourage you to contact professional support services listed on this page.

Because we are not regulated by the UK Gambling Commission, some UK-specific obligations (such as certain affordability assessments or ADR routes) may not apply. However, we aim to align with recognised international safer gambling standards and will continue to review and strengthen our procedures throughout 2025 in light of regulatory developments in Curaçao and best practice.

Updates

Responsible gambling practices, legal requirements, and our internal procedures evolve over time. We therefore review and update this page periodically to reflect:

Changes in the laws and regulations applicable to Bets Entertainment N.V. and BetEnt Services LTD, including reforms to the Curaçao licensing framework (LOK) and any relevant international standards;
Updates to the tools and features available on Bet Sio, such as new types of limits, blocking options, or communication methods;
New or updated details of external support organisations, helplines, and self-exclusion schemes.

You may be notified of material changes to this Responsible Gaming page via:

E-mail: Where permitted and if you have opted in to receive service or legal-update communications, we may send an e-mail summarising important updates.
Website banners or pop-ups: Notices may appear when you log in to betsior.casino, directing you to review the updated information.
Account messages: In-account notifications may highlight changes relevant to your use of safer gambling tools.

We encourage you to consult this page regularly and whenever you receive notice of an update, particularly if you are relying on specific tools or procedures to manage your gambling.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming, wish to apply or adjust limits, request Self-Exclusion, or provide feedback on our safer gambling measures, you can contact our dedicated responsible gaming team.

E-mail: [email protected]
Phone (responsible gaming enquiries): +44 20 3695 1234 (standard call charges may apply; this number is for responsible gaming and account protection queries, not for complaints about specific game outcomes).

Feedback and Support Request Form

You may also use the following form, where available on the site, to request assistance or provide feedback related to safer gambling. Please do not include sensitive financial or health information beyond what is necessary for us to understand your request.

We will review your message as soon as reasonably practicable and respond using the contact details you provide. In an emergency, or if you are experiencing acute distress, please contact a local helpline such as Samaritans or the National Gambling Helpline, or seek immediate medical assistance.