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Bet Sio United Kingdom
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Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of Bet Sio as made available via betsior.casino (the "Website") and set out the legally binding rules that apply when you access or use any gambling, gaming, betting, promotional, account, payment, and related services on the Website. Effective date: 6 November 2025.

Definitions

OBSERVE: Users need clear meaning of core legal and gameplay terms to understand rights/obligations. EXPAND: UK-facing users also expect clarity on "Operator", "Service", "UK restrictions", "KYC", "Funds", "Bonus wagering", and "Responsible Gambling" controls. REFLECT: The definitions below apply throughout these Terms unless the context requires otherwise.

  • "Account": The personal user account registered on the Website to access the Services.
  • "Bet": A stake placed using Funds on an event, game, or outcome offered on the Website, including casino wagers, sports bets (if offered), and live dealer wagers.
  • "Bonus" / "Promotion": Any promotional offer, bonus credit, free spins, cashback, boosted odds, or similar benefit offered by the Operator, subject to bonus terms.
  • "Business Day": A day other than Saturday, Sunday, or public holiday in the relevant processing location (e.g., Cyprus for payment operations).
  • "Funds": Real-money balance and, where applicable, bonus balance recorded in your Account.
  • "KYC": "Know Your Customer" verification checks, including identity, age, address, and source-of-funds/source-of-wealth checks where required.
  • "Operator" / "We" / "Us": Bets Entertainment N.V. (company no. 155648, Curaçao) and, where relevant for payment processing and operational support, its subsidiary BetEnt Services LTD (company no. HE 421748, Cyprus). References to "Operator" include authorised contractors acting on its behalf.
  • "Player" / "User" / "You": Any individual who accesses the Website and/or uses the Services.
  • "Restricted Jurisdiction": Any country/territory where offering or using the Services is prohibited or restricted by law, regulation, sanctions, or the Operator's internal policy (including where local licensing is required).
  • "Service(s)": All services made available via the Website, including games, betting markets (if any), cashier, promotions, customer support, and related features.
  • "Wagering Requirement" / "Wager": The amount you must bet (turn over) before a Bonus and/or winnings from a Bonus can be withdrawn, as specified in the relevant promotion terms.

Account Registration

OBSERVE: UK consumers require clear age-gating (18+), accurate account information rules, and verification steps. EXPAND: Because this service is not presented as UKGC-licensed in the provided data (UKGC register is referenced for verification), we must add a UK-facing notice: UK users are responsible for checking legality; the Operator may restrict access; and consumer protections may differ from UKGC-licensed operators. REFLECT: Registration is permitted only if you meet eligibility rules and complete verification.

Eligibility and age requirement (18+)

  • Minimum age: You must be 18 years or older to create an Account and use the Services. We use age-verification controls and may request documents at any time.
  • UK note (regulatory awareness): If you are located in the UK, you should verify whether the Services are lawful for you to access and whether the Operator is licensed for UK play by checking the UK Gambling Commission public register (see: https://gamblingcommission.gov.uk/public-register). If the Operator is not UK-licensed for your activity, you must not use the Services.
  • One person, one account: You may open only one Account unless we explicitly approve otherwise.

Registration process and KYC

  1. Account creation: Provide requested registration details (e.g., email/phone where applicable) and create secure login credentials.
  2. Email/identity verification: We may require email verification and additional checks before deposits/withdrawals or at any time.
  3. KYC documents: We may request proof of identity, proof of address, and payment method verification. Where required for AML/CTF, we may request source-of-funds/source-of-wealth information.
  4. Ongoing monitoring: We may perform ongoing checks to meet AML/CTF obligations and to protect the integrity of the Services.

Your obligations (accuracy and security)

  • Accurate information: You must provide complete and accurate information and keep it updated. Using false identity, third-party details, or misleading information is prohibited.
  • Password and device security: You are responsible for maintaining confidentiality of login details and restricting access to your device. Notify us promptly if you suspect unauthorised access.
  • No proxy play: You must not allow any other person to use your Account, place bets, or access the Services on your behalf.

Betting & Gameplay Rules

OBSERVE: Users need operational rules: placing bets, limits, cancellations, errors, and conduct standards. EXPAND: To reduce disputes, Terms must address obvious fault, game malfunction, suspected collusion, chat behaviour, and integrity. REFLECT: The rules below apply to all gameplay and betting activity on Bet Sio via betsior.casino.

Placing bets, limits, and acceptance

  • Stake limits: Minimum and maximum stake limits may apply per game, bet type, event, or session and may change dynamically (e.g., due to liquidity, risk controls, or provider limits).
  • Bet acceptance: A Bet is accepted only when confirmed by the Website interface and recorded in your Account history. If a confirmation is not received, the Bet is not valid.
  • Funds required: You may only place Bets using available Funds. If your balance is insufficient, the Bet will be rejected.

Cancellation, modification, and errors

  • No unilateral cancellation: Once accepted, Bets generally cannot be cancelled or modified by you unless the specific product interface provides that option before acceptance.
  • Obvious errors: We may void or correct a Bet/settlement where there is an obvious error (including wrong odds/price, incorrect game state, or a technical display error) that a reasonable person would recognise.
  • Game malfunctions: If a game malfunctions or is interrupted, we may void affected rounds, restore your stake where appropriate, and/or settle the round according to the game provider's logs and rules.

Fair play, prohibited behaviour, and chat rules

  • Prohibited conduct: You must not cheat, collude, use bots/scripts, exploit bugs, abuse promotions, launder funds, or otherwise interfere with the fairness/integrity of the Services.
  • Live casino/chat conduct: You must not post unlawful, abusive, discriminatory, threatening, or obscene content; impersonate others; or harass dealers or other users. We may moderate, restrict, or remove chat access at our discretion.
  • Consequences: Breaches may result in Bet voiding, confiscation of Bonus benefits, withholding of withdrawals pending investigation, and/or account suspension/closure, subject to applicable law.

Bonus Terms

OBSERVE: Promotions create frequent disputes; terms must clarify activation, wagering, time limits, excluded games, and anti-abuse. EXPAND: UK-facing clarity also requires prominent statements that promotions are optional, subject to eligibility, may be changed/withdrawn, and are constrained by AML and Responsible Gambling controls. REFLECT: This section summarises key Bonus rules; the definitive terms for each Promotion may be published at https://betsior.casino/bonus-terms and/or within the promotion interface.

Activation, wagering requirements, and timeframes

  • Activation: Bonuses may require opt-in, a code, a minimum deposit, or specific eligibility criteria. If you do not meet the criteria, the Bonus may not be credited or may be removed.
  • Wagering: Where a Wagering Requirement applies, you must complete it using eligible games/bets before any Bonus funds and/or Bonus-derived winnings can be withdrawn.
  • Time limits (2025 alignment): Bonuses typically have an expiry window stated in the promotion (e.g., a number of days from issue/activation). If you do not meet requirements before expiry in 2025 or later, remaining Bonus funds and associated winnings may be forfeited.

Excluded games/actions and anti-abuse

  • Restricted play: Some games, bet types, or low-risk strategies may contribute reduced or zero percentage to wagering (e.g., certain table games). The applicable contribution rules will be stated in the promotion terms.
  • Prohibited actions: Bonus abuse includes (without limitation) multiple accounts, collusion, "risk-free" hedging across accounts, exploiting bugs, or manipulating game mechanics to convert Bonus value.
  • Verification and AML priority: We may withhold Bonus withdrawals and/or remove Bonus benefits if KYC/AML checks are incomplete or suspicious activity is detected.

Combining promotions

  • No stacking unless stated: Unless explicitly permitted, you may not combine multiple deposit bonuses, free spins offers, cashback offers, or other promotions at the same time.
  • Operator discretion: We may limit eligibility, withdraw promotions, or cap winnings from specific promotions where permitted by applicable law and where stated in the relevant promotion terms.

Payments & Withdrawals

OBSERVE: Users need transparent payment methods, limits, fees, processing times, and how refunds/chargebacks affect play. EXPAND: For a UK audience, clarity is needed on card use, e-wallets, and crypto risk; AML/CTF controls; name matching; and that withdrawals may be delayed for verification. REFLECT: The following rules apply to deposits, withdrawals, and related payment activity on Bet Sio via betsior.casino.

Available methods and general rules

  • Methods: Depending on availability in your location and our risk controls, we may support deposits/withdrawals via payment cards, e-wallets, bank transfers, and cryptocurrency. Availability may change at any time.
  • Name matching: You must use payment methods registered in your own name. Third-party payments are prohibited and may result in returned funds and/or account restriction.
  • Currency and conversion: If a transaction involves currency conversion (including crypto conversions), exchange rates and provider fees may apply and are outside our control.

Limits, fees, and processing times

  • Limits: Minimum/maximum deposit and withdrawal limits may apply per method and may be adjusted based on verification level, risk assessment, and applicable law.
  • Fees: We may charge administrative fees where disclosed in the cashier interface; third-party providers (banks, card issuers, blockchain networks) may also charge fees.
  • Processing times: Withdrawals are processed after internal checks (including KYC/AML and fraud prevention). Typical processing times vary by method; delays may occur due to verification, payment provider issues, or weekends/holidays.

Chargebacks, refunds, and adjustments

  • Chargebacks: You must not request a chargeback or reversal for a valid deposit. If a chargeback occurs, we may suspend your Account and recover the disputed amount and associated costs where legally permitted.
  • Refunding bets/bonuses: Bets placed using Bonus funds or while an active Bonus is applied may not be refundable. If a round is voided due to malfunction or error, we may restore the stake to the balance used for the wager (real-money or bonus), consistent with provider logs.
  • Withdrawals and bonus conditions: If you request withdrawal before fulfilling wagering requirements, we may void the Bonus and any Bonus-derived winnings as defined in the applicable promotion terms.

Limitation of Liability

OBSERVE: The Operator must explain fairness obligations and technical limitations, and cap liability. EXPAND: UK consumer expectations also require that exclusions do not unlawfully limit liability for matters that cannot be excluded (e.g., fraud, death/personal injury due to negligence, or mandatory consumer rights where applicable). REFLECT: This section allocates risk while preserving non-excludable rights.

Operator obligations and fairness

  • Service provision: We will provide the Services with reasonable care and skill and aim to ensure game outcomes are generated and recorded accurately according to the applicable game rules and provider logs.
  • Result determination: In the event of a discrepancy between what is displayed and what is recorded in our systems/provider logs, the recorded transaction logs will generally prevail, subject to applicable law.

Exclusions (technical failures and interruptions)

  • Technical issues: We are not liable for losses arising from interruptions, delays, or failures caused by events outside our reasonable control, including network congestion, internet outages, device malfunction, third-party platform failures, or blockchain delays.
  • User fault: We are not responsible for losses resulting from your negligence, including sharing credentials, failing to secure your device, or using unsupported software.

Liability cap and non-excludable rights

  • Maximum compensation: To the maximum extent permitted by applicable law, any liability we have to you arising out of a specific Bet or game round will not exceed the amount of that Bet (or the amount staked on the affected round).
  • Non-excludable liabilities: Nothing in these Terms excludes or limits liability that cannot be excluded under law, including liability for fraud or fraudulent misrepresentation, or for death/personal injury caused by negligence.

Intellectual Property Rights

OBSERVE: The Website content and software are protected; users need clear usage permissions. EXPAND: Also address trademarks, game provider IP, and prohibition on scraping/reverse engineering. REFLECT: Use of the Services is a limited licence, not a transfer of ownership.

  • Ownership: The Website, its software, design, text, graphics, logos, and all related content are protected by intellectual property laws and are owned by or licensed to the Operator and/or its suppliers.
  • Limited licence: You are granted a non-exclusive, non-transferable, revocable licence to access and use the Website for personal, non-commercial use in accordance with these Terms.
  • Prohibited acts: You must not copy, reproduce, distribute, publicly display, scrape, reverse engineer, decompile, or create derivative works from any part of the Website or Services without prior written consent, except as permitted by mandatory law.

Privacy & Data Protection

OBSERVE: Users must be told how data is processed and where to find details. EXPAND: UK users expect UK GDPR / Data Protection Act 2018-aligned transparency, including AML/KYC processing and international transfers. REFLECT: We provide a clear reference point and incorporate privacy compliance by reference.

  • Privacy policy: Personal data is processed in accordance with our Privacy Policy available at https://betsior.casino/privacy-policy.
  • KYC/AML processing: By using the Services, you acknowledge that we may collect and verify identity information, payment information, and transactional data to meet legal and compliance obligations, prevent fraud, and support responsible gambling measures.
  • International transfers: Given the Operator's presence in Curaçao and payment operations in Cyprus, your data may be processed internationally as described in the Privacy Policy, with appropriate safeguards where required.

Changes to Terms

OBSERVE: Users need to know how changes occur and what to do if they disagree. EXPAND: Material changes should be notified prominently; continued use constitutes acceptance; preserve fairness by giving users an exit option. REFLECT: We implement a clear update and notice procedure.

How we notify you

  • Notice channels: We may notify you of updates by posting the revised Terms on betsior.casino, displaying a banner notice, and/or sending an email notification where we have your verified email address.
  • Effective date: Changes take effect from the "Effective date" stated at the top of the updated Terms, unless a later date is specified.

Your options if you disagree

  • Discontinue use: If you do not agree to the updated Terms, you must stop using the Services and request account closure (subject to verification and any legal/AML obligations).
  • Continued use: If you continue to use the Website after changes take effect, you are deemed to have accepted the updated Terms to the extent permitted by law.

Termination & Suspension

OBSERVE: Clear grounds for suspension/closure and treatment of balances reduces disputes. EXPAND: Must address AML holds, suspected fraud, responsible gambling interventions, and how funds are returned after verification. REFLECT: We set proportionate controls while preserving legitimate player funds subject to legal compliance.

Grounds for suspension or closure

  • By the Operator: We may suspend or close your Account if we reasonably believe you have breached these Terms, attempted fraud/chargeback, engaged in bonus abuse, provided false information, used third-party payment methods, or acted unlawfully.
  • Compliance holds: We may restrict deposits/withdrawals or gameplay while KYC/AML checks are pending, during investigation of suspicious activity, or to comply with legal obligations.
  • By you: You may request account closure via customer support, subject to verification and settlement of outstanding matters.

Effect on funds and notifications

  • Return of funds: Where permitted and after required verification, we will return available real-money Funds to your verified withdrawal method. Bonus funds and Bonus-derived winnings may be forfeited if Terms or promotion rules were breached.
  • Open bets: We may settle open bets according to the relevant rules, void them if integrity is compromised, or close positions where permitted by product rules and law.
  • Notification: We will make reasonable efforts to inform you of suspension/closure via the Website interface and/or email, unless doing so would compromise investigations or breach legal/regulatory obligations.

Governing Law & Jurisdiction

OBSERVE: The Terms must identify governing law and how disputes are handled. EXPAND: UK users also need clarity that consumer mandatory rights may apply depending on residence, and that regulatory escalation differs if the operator is not UKGC-licensed. REFLECT: We provide a structured, staged dispute pathway and clear forum rules.

Governing law

  • Primary rule: These Terms and any dispute or claim arising from them are governed by the laws applicable to the Operator's contracting entity, unless mandatory consumer protection laws in your country of residence require otherwise.
  • UK consumer note: If you are habitually resident in the UK, you may have mandatory rights under UK consumer law that cannot be excluded. However, availability of gambling-specific regulatory protections may differ from UKGC-licensed operators.

Dispute resolution process

  1. Step 1 - Contact support: Raise the issue with customer support and provide relevant details (Account ID/email, bet reference, screenshots where available).
  2. Step 2 - Escalation: If unresolved, request escalation to the Operator's legal/compliance function for review.
  3. Step 3 - Formal proceedings: If a dispute remains unresolved, it may be brought before the competent courts determined under the governing law and jurisdiction rules above, subject to any mandatory consumer forum rights that apply to you.

Contact Information

OBSERVE: The provided dataset does not include phone numbers or support/legal emails; it includes legal entities and addresses and official/legal URLs. EXPAND: To remain accurate, we must not invent contact details; we should direct users to the Website contact route and provide the known registered addresses for formal notices. REFLECT: Contacts below use only verified information from the profile and provide practical channels for support and legal correspondence.

Customer support (Website channel)

Legal entity details and addresses for formal correspondence

  • Operator (casino operations): Bets Entertainment N.V. (Company No. 155648)
    Address: Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao
  • Payment processing subsidiary: BetEnt Services LTD (Company No. HE 421748)
    Address: Chytron, 30, 2nd floor, Flat/Office A22, 1075, Nicosia, Cyprus

Phone and email

  • Phone: No phone numbers were provided in the operator data for Bet Sio on betsior.casino.
  • Email: No email addresses were provided in the operator data for Bet Sio on betsior.casino.